Description:
Key Responsibilities
- Ticketing and Reservations:
- Book, rebook, and cancel airline tickets as per client requirements.
- Issue domestic and international flight tickets using airline reservation systems or Global Distribution Systems (GDS) like Amadeus, Galileo, or Sabre.
- Manage ticket exchanges, refunds, and reissues following airline policies.
- Customer Service:
- Assist customers in planning their travel itineraries based on schedules, budgets, and preferences.
- Provide information on ticket prices, travel regulations, visa requirements, and baggage policies.
- Address customer queries, resolve complaints, and ensure a positive travel experience.
- Coordination:
- Liaise with airlines, travel agencies, and other stakeholders to confirm flight schedules and resolve booking issues.
- Communicate updates about flight delays, cancellations, or changes to passengers promptly.
- Documentation and Reporting:
- Ensure accurate records of all reservations, payments, and ticket issuance.
- Prepare periodic reports on bookings, ticket sales, and customer feedback.
- Maintain compliance with airline rules, industry standards, and company policies.
- Sales and Promotion:
- Promote special deals, discounts, and travel packages to clients.
- Upsell additional travel services such as insurance, hotel bookings, and car rentals.
Qualifications And Skills
- Proven experience as an Air Ticketing Executive or in a similar role in the travel industry.
- Proficiency in airline reservation systems (e.g., Amadeus, Galileo, Sabre, or other GDS).
- Strong understanding of airline policies, ticketing processes, and travel regulations.
- Excellent communication and interpersonal skills to interact with customers and stakeholders.
- Strong organizational and multitasking abilities with attention to detail.
- Customer service-oriented with problem-solving skills.
- Ability to work under pressure and meet deadlines in a fast-paced environment.
Education And Experience
- Bachelors degree in travel, tourism, or a related field (preferred).
- IATA certification or diploma in air ticketing and reservations is an advantage.
- 13 years of experience in air ticketing or a similar role.
Working Conditions
- Office environment or travel agency setup.
- May involve shift work, including evenings, weekends, and holidays, depending on the organizations hours of operation.