Description:
The incumbent is responsible of providing the technical support assistance when electrical and engineering problems are encountered during or after fit out works at QNB premises. Work under the supervision of Senior Manager Power Backup to solve all electrical problems and follow all routine work procedures. Upkeep of all electrical and electronic equipment. Responsible to cover the absence of the Senior Manager and act within delegated responsibilities.
Main Responsibilities
Essential Duties & Responsibilities By Dimensions
- Shareholder & Financial: - Contribute towards formulation of budgets, policies and procedures in relation of power Backup units’ operations, for the achievement of overall organizational strategy & Business plan objectives. - Contribute in monitoring & controlling the expenses within the budget. - Implements KPI’s and best practices for Backup Power. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent.
- Customer (Internal & External): - Coordinate with concerned Retail and Projects & Engineering, to ensure that project requirements are understood and achieved. - Co-ordinate and manage the relationship with external electrical companies and vendors. - Assist customers in all their queries on Bank’s product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
- Internal (Processes, Products, Regulatory): - Troubleshooting, repairing and servicing assigned jobs. - Performs other related duties as needed upon request by the immediate supervisor. - Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation. - Test circuits and components of QNB premises equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools. - Attend to breakdowns effectively and efficiently with a view to minimize production downtime. - Documentation of all electrical circuits and modifications done striving towards standardization across all equipment. - Ensure that all safe working practices are adhered to ensure that work place and all equipment used are clean and tidy at all times. - Maintain a module wise abnormality list and strive towards rectifying these quickly and efficiently. - Assist in the training of other electricians whenever the need arises. - Liaise with stores and ensure that electrical spares are available in stock at all times. - Actively strive hard for cost effectiveness by judicious ordering of raw materials and other purchased items. - Collaborate with electrical engineers and other personnel to identify, define, and solve development problems. - Build, calibrate, maintain, troubleshoot and repair electrical instruments or testing equipment. - Review existing electrical engineering criteria to identify necessary revisions, deletions or amendments to outdated materials. - Plan layouts and installation of electrical wiring, equipment and fixtures, based on job specifications and local codes. - Conduct effective and efficient hand over with on coming and off going shift.
- Learning & Knowledge: - Maintain efficient planning and co-ordination skills, which are necessary to effectively prioritize the projects and to achieve the targeted schedule. - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field.
- Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank.
- Other: - Maintain and ensure high standards of professional conduct, ethics and integrity in provision of project operations. - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time.