Assistant Operations Manager

Description:

Key Responsibilities
 

• Operational Support: Assist the Operations Manager in planning, coordinating, and executing daily operational activities. Provide support in managing resources, optimizing processes, and resolving operational issues to ensure smooth workflow and achieve operational targets.
• Team Supervision: Supervise operational staff and coordinate their activities to ensure productivity and efficiency. Provide leadership, guidance, and training to team members to foster a positive work environment and promote teamwork.
• Process Improvement : Identify opportunities for process optimization and efficiency improvements within operations. Analyze workflows, systems, and procedures to streamline operations, reduce costs, and enhance productivity.
• Inventory Management : Oversee inventory levels and stock replenishment activities to maintain adequate stock levels while minimizing excess inventory. Implement inventory control measures to prevent stockouts, overstocking, and shrinkage.
• Quality Assurance: Implement and enforce quality control measures to ensure that products or services meet quality standards and customer requirements. Conduct regular inspections and audits to identify areas for improvement and address quality issues promptly.
• Customer Service : Collaborate with customer service teams to address customer inquiries, complaints, and feedback related to operations. Ensure that customer expectations are met or exceeded through timely resolution of issues and effective communication.
• Data Analysis and Reporting: Collect and analyze operational data to track performance metrics, monitor key performance indicators (KPIs), and identify trends or areas for improvement. Prepare reports and presentations to communicate findings and make recommendations for operational enhancements.
• Health and Safety Compliance: Ensure compliance with health and safety regulations and company policies to maintain a safe working environment for employees. Implement safety protocols, conduct safety training, and address any safety concerns or incidents promptly.