Description:
The Back Office Executive is responsible for supporting the companys administrative and operational activities by managing data, processing documentation, and coordinating internal processes. This role requires excellent organizational skills, attention to detail, and the ability to handle multiple tasks efficiently.
Key Responsibilities
- Data Management
- Maintain and update databases, records, and files to ensure accuracy and accessibility.
- Enter, review, and verify data to eliminate errors and discrepancies.
- Documentation and Reporting
- Prepare, manage, and organize reports, documents, and presentations as needed.
- Ensure proper documentation and filing of contracts, invoices, and other sensitive information.
- Operational Support
- Assist in the coordination of administrative and operational tasks, such as scheduling meetings or handling correspondence.
- Collaborate with other departments to ensure the smooth flow of information and processes.
- Process Improvement
- Identify opportunities to improve back-office processes and efficiency.
- Implement and maintain systems to streamline workflow.
- Customer Support (Internal)
- Provide support to front-office teams by managing back-end processes related to customer orders, inquiries, or complaints.
- Resolve internal operational queries promptly.
- Compliance and Confidentiality
- Ensure all back-office operations comply with company policies and legal regulations.
- Handle sensitive data and information with confidentiality and discretion.
Key Qualifications
- Education: High school diploma or equivalent; a Bachelors degree in Business Administration, Commerce, or a related field is preferred.
- Experience:
- 1-3 years of experience in a similar role is an advantage.
- Skills:
- Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with database software.
- Excellent organizational and multitasking abilities.
- Strong written and verbal communication skills.
- Attention to detail and problem-solving skills.
- Ability to work independently and collaboratively in a team environment.