Description:
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers.
- Management and resolve customer complaints
Agent Qualifications and Skills
- Bachelor’s degree
- Proficient in relevant computer applications
- Strong phone and verbal communication skills along with active listening and written communication skills
- 1-3 years of experience in working in a banking sector as call center / customer service agent
- Basic Knowledge of banking transactions
- Excellent data entry and typing skills
- Ability to handle stressful situation appropriately
- Strong knowledge or idea in a call canter terminology