Description:
Call Center Representative Responsibilities:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
Call Center Representative Requirements:
- · Strong communication, both written and verbal
- · Great active listening skills
- · Exceptional interpersonal and rapport building skills
- · A patient and empathetic attitude
- · Strong time management and organizational skills
- · Adaptability and flexibility
- · Comfortable working in fast-paced environments
- · Troubleshooting skills, either basic or advanced, depending on the role and industry
- · Computer literacy
- · Phone skills, including familiarity with complex or multi-line phone systems
- · In-depth knowledge of a company’s products and/or services
- · Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
- · Ability to speak multiple languages, especially those common among callers
- · Effective communication skills.
- · Exceptional customer service skills.
- · Must have NOC and Speaking English & Arabic is Mandatory