Description:
About the job
As a Customer Service Agent, you will be responsible for providing exceptional customer service and support to customers via various channels including phone, email, and chat. You will be the first point of contact for customers who require assistance with their orders, queries, or concerns. You will need to be able to provide a high level of customer satisfaction by resolving issues promptly, efficiently, and courteously.
Key Responsibilities:
- Respond to customer inquiries and concerns through various channels including phone, email, and chat in a timely and professional manner.
- Provide exceptional customer service by resolving customer issues and ensuring customer satisfaction.
- Effectively communicate with customers to understand their needs and provide appropriate solutions.
- Process orders, returns, refunds, and exchanges accurately and efficiently.
- Update customer records and ensure that all customer information is accurate and up-to-date.
- Collaborate with other departments to resolve customer issues.
- Maintain a positive and professional attitude towards customers and colleagues.
- Meet or exceed performance targets such as call handling time, customer satisfaction, and first call resolution.
Requirements:
- High school diploma or equivalent required; some college education preferred.
- Prior experience in customer service or related field preferred.
- Strong communication skills in English and Arabic, both verbal and written.
- Ability to multitask, prioritize and manage time effectively.
- Ability to work in a fast-paced and dynamic environment.
- Ability to remain calm and professional in challenging situations.
- Familiarity with computer applications and software, such as Microsoft Office, ) and email.