Customer Success Manager

 

Description:

Who You Are?

You’ll be the face and voice of Deel for our clients both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing for new products and capabilities to facilitate the expansion of each client’s business with Deel.

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist, at home diving into data for insights and confident in project managing cross-functionally with multiple stakeholders. Working with great people is a non-negotiable priority for you because you thrive in a highly collaborative and high performance team. If that is you, join our team!

Duties
 

  • Develop a vision and strategy for clients by assessing their strategy as a business to assist them in using Deel’s tools to achieve their goals
  • Build deep and trusting long-term relationships with clients by identifying partner pain points, providing solutions, and recognizing opportunities for growth and revenue generation
  • Creating data driven recommendations by accessing, analyzing, and synthesizing large data sets
  • Problem solving and solution implementation across Deel internally on behalf of your clients
  • Working with the product and operations teams to drive high impact improvements
     

Requirements

  • You have minimum of 2+ years of relevant work experience, including client facing experience
  • Have previous experience in at least one of the following: fast growth startup, top-tier management consulting, investment banking, or private equity
  • Have Global Payroll experience
  • Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
  • Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
  • A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
  • Have a solid track record of achievement - e.g. had success in a top tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards
  • Have a strong analytical foundation with ability to manipulate and synthesize data
  • Are curious by nature and interested in making an impact
  • Have excellent written and verbal communication in English and German

Organization Deel
Industry Management Jobs
Occupational Category Customer Success Manager
Job Location Doha,Qatar
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-08-27 5:25 pm
Expires on 2025-01-22