Engineer

Description:

 Support Network team on daily activities related to network and network security like NAC solution from force court, Cisco ISE and wireless infrastructure.

 Substitute for network engineers on preventive and corrective maintenance of network routers and switches.

 Manages relationship with outsourced vendors and coordinates the execution of changes &; enhancements.

 Consistently reviews performance of existing voice and network infrastructure.

 Plans and executes lifecycle upgrades to voice and conference Infrastructure as required to meet exceed existing SLAs.

 Plans, coordinates, communicates, and executes upgrades, leading cross-functional teams as required.

 Monitor system performance, analyze call quality metrics, and implement optimizations to enhance voice service reliability and quality.

 Conduct regular system backups, updates, and patches to ensure security and compliance with industry standards.

 Provide technical support and assistance to end-users, resolving voice-related issues and inquiries in a timely manner.

 Document system configurations, procedures, and troubleshooting guides for reference and knowledge sharing purposes.

 Participates in cyber investigations; analyzes data evidence to identify potential cyber incidents and vulnerabilities.

Job Qualifications:

 Bachelor’s degree in Computer Science, Engineering, IT or related field.

 8+ years in network voice collaboration. System engineering experience, including work experience as a network administrator.

 Knowledge in the design and maintenance of the network architecture to support distributed processing client server topologies.

 Proven experience in operating and managing Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection.

 Familiarity with network routing and switching concepts, VLANs, QoS, and security best practices.

 Ability to work independently with minimal supervision, prioritize tasks, and manage multiple projects simultaneously.

 Cisco Certified Network Professional voice CCNP Voice

 Cisco Certified Internetwork Expert is an added advantage