Description:
Position responsibilities:
- Processing questions and problems from users through a ticketing system
- Answering queries on blogs and forums as well as social media channels
- Getting familiarized with the games so you can advise players
- Getting creative in finding solutions to technical problems and bugs
- Encouraging user loyalty by providing an outstanding service
- Contributing to studio-wide community strategies
- Supporting the community managers with ad-hoc tasks
Essential skills and experience required:
- Experience in Customer Service roles or similar
- Native level of Castilian Spanish
- Strong written and verbal communication skills in English (knowledge of additional languages is a plus)
- Passion for gaming and ideally experience working in the gaming industry
- Basic knowledge of social media from both user and professional points of view
- Keen to work in an international environment
- Excellent organizational skills, ability to multitask and adapt to changing priorities
- Good knowledge of MS Office
- Excellent interpersonal skills
- Ability to work independently with minimal supervision as well as part of a wider team
- Strong analytical, troubleshooting, problem-solving and decision-making abilities
- Critical thinking skills to be able readily offer clients and players innovative solutions
We offer:
- An opportunity to hone and improve your skills by applying them to a diverse variety of engaging gaming projects
- The chance to work closely with a team of like-minded people in a fast-paced, multicultural environment
- Valuable and transferable work experience in the games industry
- Ongoing training and professional self-improvement opportunities