Responsible for the overall successful delivery of this project including its support, operations, and key vendor relationships.
Understanding the project scope, schedule, deliverables; and working closely with internal stakeholders to recognize their needs and expectations.
End to end program management project initiation, planning, execution, control, and closure.
Collaborating effectively with internal stakeholders, both in-person and through remote working models as needed.
Interfacing with the ERP implementation partner who may work remotely.
Transition and change management pre, during and post project implementation.
Project stakeholder management working closely with internal and external stakeholders.
Project scope and schedule management.
Driving periodic project reviews and mitigating risks with due diligence and a data driven approach.
Driving accountability and continual service improvements - reviewing support practices, performing trend analysis on key operational metrics, ensuring a high focus on end-to-end project delivery.
Reporting, analyzing, and resolving issues related to the implementation, stakeholders, and project operations that may impact service quality; ensuring that stakeholders questions and problems are resolved properly and quickly.