It Service Delivery Manager

Description:

A. Accountabilities:

• Successful delivery of the services within the scope of the project ( Network and Infrastructure domain).
• Monitor the overall performance of services.
• Handle Service reporting.
• Meet Service Level Agreements/ Operation Level Agreements targets and high levels of customers satisfaction.
• Manage and direct network and infrastructure project management domain.

B. Qualifications:

• Experienced in setting up IT policies and procedures.
• Experienced in setting up Service Level Agreements/ Operation Level Agreements .
• Experienced in ISO 20000 implementation.