Description:
Nord Anglia Education is one of the world’s leading premium education organisations, with 80+ schools across 30+ countries. Our family of schools is united by a commitment to educational excellence, outstanding pastoral care, and the belief that every student can achieve more than they ever imagined.
We are seeking a dynamic and results-driven Lead Qualification Specialist (LQS) to play a pivotal role in supporting our admissions team in growing student enrolments and ensuring a seamless customer experience. The ideal personality traits for this role are approachable and personable, highly-organised with attention to detail, goal-oriented and self-motivated, and discreet and professional when handling sensitive information.
Your Role
As a Lead Qualification Specialist, you will act as the first point of contact for prospective families, providing personalized and timely communication to nurture their interest in our school. By employing excellent interpersonal skills and leveraging data-driven insights, you will ensure high-quality lead conversion while embodying the Nord Anglia promise: Experience More, Achieve More.
Key Responsibilities
- Lead Management: Promptly respond to inquiries from prospective families via email, phone, or digital platforms, ensuring all leads are appropriately documented in the CRM system.
- Qualification: Assess the needs, preferences, and eligibility of prospective families to guide them through the admissions process.
- Follow-Up: Nurture relationships with prospective families by scheduling follow-ups, sharing relevant information, and addressing queries in a timely and professional manner.
- Collaboration: Partner with the admissions and marketing teams to align lead qualification efforts with the school’s enrolment goals.
- Reporting: Monitor lead conversion metrics and provide regular updates to the Admissions Manager to optimize strategies.
- Customer Experience: Deliver an exceptional first impression, reflecting the Nord Anglia ethos of personalized, high-quality education.
What We’re Looking For
We are looking for a personable, driven individual with a passion for customer service and education. Key qualifications include:
- Experience: Previous experience in sales, customer service, or admissions, ideally in the education sector. Candidate should have a deep understanding of the school's curriculum, extracurricular activities, admissions processes, and unique features. Also, candidate will have awareness of competitors, familiarity of general family expectations, and understanding of the required documentation, deadlines, and policies associated with the admissions process.
- Language: Fluent (speaking, reading, writing) in both Arabic and English is essential.
- Core Skills: Strong Communication Skills, Interpersonal Skills, Sales and Persuasion, Data Handling, Analytical Skills, and Cultivating Relationships.
- Key Attributes: Customer-Centric Mindset, Resilience, Patience, Time Management, and Problem-Solving.
- Tech Savvy: Proficiency with CRM systems (e.g., Salesforce, iSAMS) and digital communication tools.
- Mindset: Goal-oriented, adaptable, and proactive in managing multiple tasks in a fast-paced environment.
- Cultural Awareness: Sensitivity to working in a multicultural setting and understanding the needs of international families.
- Education: Bachelor’s degree or equivalent experience in a relevant field.
Why Join Us?
When you join Nord Anglia Education, you become part of a global community that offers:
- Professional growth opportunities through Nord Anglia University.
- Collaboration with world-class organizations such as MIT, The Juilliard School, and UNICEF.
- A vibrant, inclusive school community where innovation and creativity thrive.
- Competitive remuneration and benefits package.
Ready to Shape the Future?
If you are passionate about helping families find the perfect educational environment for their children and want to be part of a world-leading education network, we’d love to hear from you!