Description:
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
What you will do:
- Successfully manage backlog to ensure on-time quality Implementation
- Develop Implementation Managers through hands-on coaching and mentorship.
- Successfully resolve customer escalations for maximum satisfaction and positive relationships.
- Drive customer adoption of key features and best practices.
- Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency.
- Support hiring & onboarding of new team members.
- Track, monitor & continuously improve performance on key metrics & KPIs.
- Collaborate cross-functionally with Sales, Technical Account Management, and Support teams to create a seamless customer journey.
- Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation.
What you will need
- 7+ years of SaaS experience in professional services or implementation.
- 4+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance.
- Relentless prioritisation and time management.
- Unwavering energy to help your team and your customers.
- Strong attention to detail and ability to solve complex, interdependent problems.
- Flexibility to scale and adapt to changing organisations and responsibilities.
- Fintech or HR tech experience.