Description:
The Manager Card Risk Issuing will be primarily responsible for monitoring the available proprietary and third-party card fraud monitoring systems, and act as the point of contact to Card customers for potential unrecognized and/or disputed transactions.
Responsibilities
- Liaise with Cardholders to confirm suspected card fraud and take the necessary actions to replace the card and reimburse the cardholder in a timely manner.
- Liaise with the Head of Card Risk Issuing and Group Head of Operational Risk Fraud Oversight to report information on incurred card losses, and as required, the proposed actions to close the incident and prevent re-occurrence.
- Provide timely and accurate information to external/ internal auditors, Group Compliance, Qatar Central Bank (QCB) officials, and card scheme entities, as and when required.
- Build and maintain strong and effective relationship with the all other related units to achieve the Group’s goals/ objectives.
- Communicate with VISA, MasterCard, American Express and other card schemes on specific card fraud issues, as and when required.
- Monitor the system(s) and examine the same for suspicious Cards transactions.
- Focus on transactions from identified high categories and risk-rules and classify the same in the watch list if necessary.
- Contact the concerned cardholder to confirm identified suspicious transactions and put the card in “stop/freeze card” status if required to prevent fraudulent activities.
- Deal with all customer requests/ complaints in a professional way to bring about a positive outcome.
- Maintain data standards, including adherence to the Data Protection Act, Payment Card Industry Data Security Standards, and the Group’s policies & procedures.
- Liaise with technical, applications, and operational staff, to ensure the database integrity and security, as and when necessary.