Description:
The Membership & Registration Officer is responsible for managing and overseeing all membership and registration activities, ensuring that all processes run smoothly and that members receive a high level of service. This role involves handling membership inquiries, processing registrations, maintaining accurate records, and providing administrative support to the membership team.
Key Responsibilities:
- Membership Management:
- Process new membership applications and renewals.
- Handle membership inquiries and resolve any issues or concerns.
- Ensure accurate and up-to-date records of all members.
- Provide reports on membership data and trends as required.
- Registration Management:
- Coordinate and manage event or service registrations.
- Process registration payments and issue receipts.
- Track participant attendance and manage event-related inquiries.
- Customer Service:
- Respond promptly to member inquiries via phone, email, or in person.
- Provide exceptional customer service, ensuring a positive experience for all members.
- Database Maintenance:
- Maintain and update membership and registration databases.
- Ensure that all data is accurate, up to date, and compliant with data protection regulations.
- Administrative Support:
- Assist with administrative tasks such as preparing membership materials, sending out communications, and handling correspondence.
- Support the membership team with special projects and events as needed.
- Reporting & Analysis:
- Prepare and present reports on membership numbers, trends, and registration data.
- Analyze feedback to identify areas for improvement in membership services.
Qualifications:
- Education: A bachelor’s degree in Business Administration, Communications, or a related field is preferred.
- Experience: 2+ years of experience in membership services, customer service, or a related administrative role.
Language: English,Arabic is mandatory.
- Skills:
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and experience with membership/CRM databases.
- Attention to detail and the ability to handle multiple tasks effectively.
Additional Requirements:
- Ability to work independently and as part of a team.
- Strong problem-solving skills and the ability to handle complex member inquiries.
- Familiarity with event registration software is a plus.