Oracle Retail Service Manager

Description:

6 months initial contract (Remote)

Must be happy to work Dubai hours/time

ASAP Start

If interested in permanent, you would need to be living in Portugal or Dubai

- A broad understanding of ITIL and its application in Retail IT environments is essential.

- 5+ years of experience in Oracle Retail Merchandising Operations systems

- 10+ years of Service Delivery Manager experience

- Ability to demonstrate the application of continuous improvement throughout the whole ITIL life-cycle, demonstrate a positive attitude, strategic awareness and good personal networking capabilities.

- Ability to meet challenging targets within tight deadlines.

- Have Customer and supplier negotiation skills.

- Have Organizational capabilities, such as time management and prioritization skills.

- Business Analysis skills such as requirements elicitation and analysis, business case development and involvement with the development and monitoring of service level agreements.

- Data quality management and trend analysis capabilities.

- Ability to Identify and present findings to drive service improvements and remedial activities.

- Strong leadership skills leading by example.

- Manage incidents , problems , changes based on the priorities defined by the customer.

- Oversee and guide all activities of the Service team.

- Coordinate SLA creations. (through Interaction with the business team).

- Ensure team follows best practices and maintain service level agreements.

- Monitors department issues and client complaints.

- Develop problem management and service improvement plans.

-Ensure customer/business, client, support, technical parties are represented in the definition and evolution of services.

- Maintain relationships with brands.

To learn more please apply.