Player Support Agent

 

Description:

About the job

Responsibilities

  • Processing questions and problems from users through a ticketing system
  • Answering queries on blogs and forums as well as social media channels
  • Getting familiarized with the games so you can advise players
  • Getting creative in finding solutions to technical problems and bugs
  • Encouraging user loyalty by providing an outstanding service
  • Contributing to studio-wide community strategies
  • Supporting the community managers with ad-hoc tasks

Ideal candidates will have:

  • Experience in Marketing, Translation, Journalism, Communications, Copywriting or similar
  • A native level of English with excellent oral and written skills
  • Passion for and knowledge of games
  • Basic knowledge of social media from both user and professional points of view
  • Keen to work in an international environment
  • Excellent organizational skills
  • Good knowledge of MS Office
  • Excellent interpersonal skills
  • Experience in the video games industry
  • Strong computer and desktop publishing skills
  • Strong ability to multitask, prioritize, and work independently with minimal supervision
  • Strong analytical, troubleshooting, problem-solving, decision-making abilities, and lateral thinking capacity to readily offer clients innovative solutions

Organization MoGi Group
Industry Marketing Jobs
Occupational Category Player Support Agent
Job Location Doha,Qatar
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-09-18 12:02 pm
Expires on 2024-12-22