Description:
The primary responsibilities of the Presales Solution Architect
- To take end-to-end solution ownership ,delivered from MEEZA’s rich portfolio that range from Data Centre services to innovative consulting services.
- Collaborate with MEEZA’s internal departments, Strategic and business partners to find solutions and alternatives to client business challenges.
- Map the customer’s business and functional requirements to the technical deliverables to ensure that a proposed technical solution meets the customer’s requirements.
- Validate and prioritize application attributes and align attributes to the area and global enterprise standards.
- Be a Subject Matter Expert while partnering and verifying business solutions with internal departments, Strategic and business partners, and key business stakeholders.
- Be a strong advocate for MEEZA’s solutions standards, application architecture in all levels of engagements within and outside MEEZA.
- Balance customer requirements with IT infrastructure and application architecture constraints
- Demonstrate a sound understanding of how the overall business solution is positioned, deployed, and supported during its end-to-end lifecycle.
- Pitch solutions and business benefits to clients, influence service design team priorities and resolve client design issues.
- Collaborate with sales and pre-sales to identify, understand, and document solution related business requirements
- Adapt MEEZA’s existing process management best practices to assigned tasks and provide insight, innovation, and improvement to establish new best practices.
- Develop and manage direct relationships with key stakeholders and subject matter experts ensuring business solutions are aligned with their goals and priorities.
In this role, the Solution Architect will demonstrate :
- Technical focus and drive
- Vision and Innovation
- Commercial Awareness
- Quality Control and Awareness
- Accountability and Responsibility
- High quality documentation and communication skills
- Communicate and drive discussions with MEEZA’s internal departments, Strategic and business partners regarding the solution and implementation options.
- The candidate will spend a significant amount of time interfacing with people in the business at all levels, plus working closely with customers and partners through Procurement and Strategic Alliances business units.
The candidate must possess a unique blend of business/commercial savvy and technical awareness. Strong communication and influencing skills, personal drive, tenacity, patience, and motivation. The candidate must be able to spend time in high-pressure/stressful environments with demanding customers and work with them to deliver value and business aligned IT services.
- Gather new requirements for solutions and technical proposal requests
- Independently conduct small to medium engagements with clients
- Maintain current knowledge of the entire MEEZA portfolio
- Conduct pre-packaged MEEZA solutions in a timely and effective manner
- Assist in the development of standard reusable MEEZA “productized” managed service offerings including definition of tasks, deliverables, and standard estimates
- Help to document best practices in developing and deploying MEEZA solutions, and feed them into our knowledge base for reuse by clients and partners
- Work with Sales/Pre-Sales and clients to define client requirements and then devise solutions, based on the MEEZA portfolio, that meet those requirements
- Answer client and partner questions about MEEZA services and technical facilities in a succinct and coherent way.
- Write technical proposals to meet client requirements, which should include hardware, software specifications, networking components, service planning and definition, and diagrams.
- Hand off projects to the MEEZA technical team, with sufficient technical detail about the client’s agreed service.
Knowledge, Skills & Experience:
- The candidate should have a good knowledge on the following technical Skills:
- Databases (Experience of any one of the below preferred)
- Microsoft SQL
- Oracle
- Virtualization (Experience of any one of the below preferred)
- VMware vSphere & Site Recovery
- MS Hyper-V
- Microsoft Enterprise Applications (Experience of any two of the below preferred)
- Microsoft Exchange,
- Microsoft SharePoint,
- Microsoft Active Directory etc.
- Unix (Experience of any two of the below preferred)
- Redhat Enterprise Linux and
- Oracle Solaris
- Oracle Linux
- Ubuntu
- End User Computing (Experience of any two of the below preferred)
- Microsoft Office365; Exchange, Skype for Business and SharePoint
- Microsoft Windows 10,
- Microsoft SCCM
- VMware Horizon based VDI solution
- Public and Private Cloud using Microsoft Azure and Google Cloud
- Design Technical Solutions & Business Continuity
- Application Migration Assessment and Planning
- Designing and deploying enterprise-wide dynamically scalable, highly available, fault tolerant, secure, and reliable applications on Microsoft Azure and Google Cloud and VMware based private cloud
- Cloud Orchestration and VM/data migration automation using scripting, 3rd party tools
- Operational experience in managing/maintaining complex environments within a managed service environment
- Work on own initiative and under pressure with a strong ability to prioritize
- Proven ability to influence cross-functional teams without formal authority
- Demonstrated success in the conceptualisation, development and launching of IT services
- Strong understanding of enterprise technologies including data centres, WAN/ LAN networks, server technologies, applications, and enterprise management systems
- Comprehension of technology and process frameworks. ITIL v3 foundation or Equivalent knowledge in service management
- Excellent negotiation skills
- Excellent presentation skills to large audiences
- Completed complex analysis of business requirements making recommendations up to executive level
Education:
- Bachelor’s degree in computer science or IT equivalent degree
- A minimum of 7 to 10 years’ experience in a technical support or related role working with a wide variety of Enterprise Applications, IT Infrastructure, databases, and Middleware technologies.
- Must have a detailed and analytical approach with hands-on experience and strong organizational skills.
- Excellent interpersonal skills as well as written/oral communications skills are essential