Description:
Responsible for the reservations team, and for maximizing revenue and profit associated with rooms and function space inventory across the various customer segments of transient, group and long stay for the hotels. The Cluster Reservations & Revenue Manager is the hotel’s first point of contact for revenue management support and leads sales strategy meetings and maintains relationships with key stakeholders at hotel level; recommending and maintaining pricing, positioning and the management of inventory for rooms and function space. This role drives the rooms projections and communicates at hotel level as appropriate. Performs regular and adhoc analysis. Utilizes tools and resources to ensure recommendations provided to sales strategy teams are based on market conditions, comp set pricing, demand, booking pace and other relevant supporting data. Monitors daily transactions for significant changes and ensures rates and restrictions are optimized in all channels through a seasonal strategy.
This senior role will be responsible for the hotels within the portfolio; and may be asked to take on additional responsibilities and projects as required.
CANDIDATE PROFILE
Education & Experience
- 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or
- 2 years experience in the revenue management, sales and marketing, or related professional area.
AND
- Minimum of 1 year experience in the Revenue Management discipline.
KEY RESPONSIBILITIES:
Managing Revenue Management Priorities and Strategy
- Provides revenue management functional expertise to designated hotels.
- Leverages One Yield functionality to maximize room revenue and profit.
- Ensures full Revenue Management system and Revenue Management tool adoption to drive revenue & profit opportunities.
- Ensures sales strategies and rate restrictions are communicated proactively, implemented and modified in line with seasonal and market fluctuations.
- Ensures hotel strategies conform to brand philosophies and initiatives.
- Conducts any analysis required to maximize room revenue and profit.
- Analyzes reports and available information to make long term pricing recommendations with brand initiatives as a key focus.
- Develops and implements with the General Manager and Sales Strategy Team, strategies that will maintain and/or increase the hotel’s RevPAR.
- Critiques property performance weekly/monthly for Transient, Group & Catering segments for assigned hotels(s)
- Analyzes competitive performance through the use of market share tools and make recommendations to the Hotel.
- Prepares sales strategy meeting agenda, recommendations and supporting documentation.
- Conducts weekly Sales Strategy meetings with General Manager and key property staff to educate and evaluate pricing and inventory strategies.
- Responsible for accurate execution of inventory management tasks.
- Prepares, communicates and critiques weekly and monthly rooms projections.
- Ensures that strategy recommendations/changes are implemented & executed in a timely manner.
- Manages the execution and communication of all transient promotions.
- Assists Group Strategy in Complex and Contract Business Evaluation.
- Uses demand forecast and relevant data points to determine, implement and control selling strategies.
- Checks distribution channels for hotel positioning, placement, rate parity and information accuracy.
- Ensures hotel strategies conform to brand philosophies and initiatives.
- Ensures compliance and participation in company promotions and digital channels.
- Analyzes tools and reports to identify trends, future need periods and obstacles to achieving goals.
- Understands the working relationship between Sales, Reservations and Property Management Systems.
- Executes eChannel/on-line travel agent (OTA) strategies.
- Supports and executes activation of regional or brand promotions as required.
- Evaluates and executes special events and holiday strategies.
- Monitors and analyzes STR market share performance.
Building Successful Relationships
- Serves as the liaison, when necessary, between property and corporate support.
- Develops and manages hotel level key stakeholder relationships in a proactive manner.
- Develops and utilizes productive interpersonal and communication skills.
Skills & Knowledge
- Meeting the Needs of Key Stakeholders - Understanding and meeting the needs of key stakeholders (hotel leadership teams, corporate, guests, etc.).
- Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Demonstrating Knowledge - Demonstrating knowledge of job-relevant issues, products, systems, and processes.
- Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.
- Executing on a Strategy - taking a predetermined strategy and driving the execution of that strategy.
- Communicating Information Timely - Informing and/or updating the executives, peers and subordinates on relevant information in a timely manner.
- Generating and Delivering Accurate and Timely Results- Generating and providing accurate and timely results in the form of reports, presentations, etc.
- Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
- Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
- Intermediate Computer Skills – Utilizing the internet for job related search and information. Intermediate or higher mastery level of Microsoft Excel.