Description:
The retail manager is responsible for the overall store profitability and management of Gift Shed ensuring a smooth-running operation, maximizing sales, and minimizing the cost. To be successful in this role, the retail manager must have experience in the Gift Retail industry, with high business sense and an understanding of excellent brand value propositions.
DUTIES & RESPONSIBILITIES:
- · Achieve financial objectives by preparing a yearly plan based on the approved annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- · Develop business strategies to raise our customer pool, expand store traffic and optimize profitability
- · Control, manage and minimize all controllable costs efficiently and within planned budgets
- · Effectively communicate sales targets and results to ensure the team understands their role in delivering them.
- · Meet sales goals by maximizing sales at every opportunity and training, motivating, mentoring, and providing feedback to sales staff.
- · Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
- · Maintains store staff by recruiting, selecting, orienting, and training employees.
- · Maintains store staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.
- · Conduct personnel performance appraisals to assess training needs and build career paths.
- · Deal with all issues that arise from staff or customers (complaints, grievances, etc)
- · Ensure high levels of customers satisfaction through excellent service
- · Ensures availability of merchandise and services by approving contracts and maintaining inventories.
- · Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
- · Secures merchandise by implementing security systems and measures.
- · Review weekly sales. Conduct weekly store walkarounds, and work closely with the procurement team to know the best / worst product lines are and customer needs.
- · Works with the Procurement team to formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotions; authorizing clearance sales; studying trends.
- · Works with Procurement team and Creative Director to suggest products selections, provide weekly customer feedback and reports, and create an annual product launch calendar.
- · Reviewing stock levels in-store and determining additional needed sales promotions, clearance sales, price markdowns, and studying trends to communicate to the procurement team.
- · Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- · Develop and implement marketing strategies for the store and build relationships with other retailers.
- · Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
- · Develop standard operating procedures for the store and continuously work to improve store efficiency.
- · Regular reports include but are not limited to reports on buying trends, customer needs, and requests, sales and profits, and monthly business reports.
- · Promote all in-house services and workshops.
- · Propose innovative ideas to increase market share.
- · Protects employees and customers by providing a safe and clean store environment.
- · Maintains the stability and reputation of the store by complying with legal requirements
- · Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- · Carry out monthly competitor comparisons to monitor pricing position and identify emerging trends.
- · Working closely and communicating with all teams to ensure high levels of collaboration to meet business objectives.
- · Be a shining example of good behavior and high performance.
- · Verification of revenue with accounts.
SKILLS
- · High levels of positivity, and leadership. enthusiasm, drive, and motivation
- · Ability to analyze and interpret data, easily identify issues and trends, and work with figures.
- · Be proactive and use good judgment when dealing with challenging situations
- · Manage multiple tasks with great accuracy and meet tight deadlines.
- · Close attention to detail with the ability to manage a demanding workload while never compromising accuracy.
- · Act with professionalism and integrity
- · Strategic Planning, Management Proficiency, Client Relationships, Verbal Communication
- · High levels of organization and a structured approach to managing the floor, demonstrating a passion for shop floor management (including driving sales, ensuring the highest levels of customer service and visual merchandising are maintained, and sales opportunities are optimized).
- · Be transparent in your motives, methods, and expected results
- · Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division
- · Conduct business honestly & fairly
- · Keep sensitive information confidential
- · Follow through on commitments
- · Work well both autonomously and within a team
- · Display a positive, approachable attitude
- · Spend time getting to know your fellow employees and our guests
- · Support each other; we all work within the same company
QUALIFICATION & KNOWLEDGE
- · Min 5 years experience in a similar position.
- · Detail-oriented, efficient, and organized professional.
- · Proven successful experience as a retail manager.
- · Powerful leading skills and business orientation.
- · Customer management skills.
- · Strong organizational skills.
- · Good communication and interpersonal skills.
- · BS degree in Business Administration or relevant field.