Senior Associate Facilities Management

Description:

\Role Summary

The incumbent will be responsible for the supervision of timely maintenance schedules (including routine, scheduled and emergency maintenance) for the entire Group’s premises. Monitor maintenance team and follow up the incidents.

Role Description

Monitor & Control the quotations.

Implements KPI’s and best practices for Facilities Management.

Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

Act within the limits of the powers delegated to the incumbent.

Manage the provision of maintenance services to all QNB departments, as and when required.

Co-ordinate and manage the relationship with external maintenance companies (if any).

Assist customers in all their queries on Bank’s product and seek solution to their requests.

Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

Schedule maintenance of all equipment & electrical/ mechanical systems which are necessary for efficient QNB operations.

Monitor the Help Desk incidents and prepare the schedule of tasks for the maintenance team for day-to-day maintenance works.

Maintain a schedule of equipment and times when the maintenance is due, in line with the manufacturer’s recommendations.

Review companies invoices and make sure purchased equipment or required service delivered.