Description:
The CCaaS Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-cases, industry and best practices. The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence.
- Configure the Sprinklr product for various brands and industries following high standards of
delivery and quality
- Constant learning and collaborating with the team to develop best practices on product configuration
- Work as a team to understand product adoption by various brands and establish standard
practices to improve adoption
- Expertise in business analysis, functional specification, system design, platform configuration, testing, and training while assisting in operational housekeeping. This includes:
- Provide social insights and recommendations to support clients’ business practices
- Design and configure the appropriate Sprinklr solution to meet all requirements based on best practices and client’s custom needs, adhering to primary business use cases and platform functionalities
- Perform health checks of existing customers in need of platform upgrades and suggest solutions based on best practices and client needs.
- Ensure that all client users during customer onboarding are trained and educated properly on the platform & establish a relationship built on trust with client champions
- Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur
- Provide consulting advise to clients about Sprinklr platform during different phases of project implementation
What makes you qualified?
- Strong analytical and problem-solving skills.
- Excellent communication skills, both written and verbal.
- A drive to dig into the details of a system or process to solve customer problems.
- Desire and ability to rapidly learn a wide variety of new technical skills.
- Self-motivated, takes initiative, assumes ownership.
- Ability to work in a highly collaborative and fast-paced environment.
- Enthusiastic, professional, with a focus on customer success
- Excellent listening skills to fully understand the customer value requirements
- Passion for solving client challenges and commitment to client delight
- Strong customer handling skills and willingness to serve customer across various timezones
- Arabic & English languages business proficiency mandatory