Senior Service Delivery Manager

Description:

Key Responsibilities & Skills:

Functional experience & skills/knowledge required for the role include:

• Technical background and ability to converse with the consultants at technical level

• Well versed with industry trends, tools & technologies in SAP Service Delivery

• Experience of having set up AMS Team

• Experience in managing customers

• Experience in working with Offshore and Remote Teams

• Experience leading creation of processes, templates and reports

• Excellent communication and presentation skills

• Managed consultants, groomed and mentored

• Manage and enhance the relationships with the customer team

• Experience in crisis management

Behavioural Skills/Competencies required for the role include:

Communication: Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.

Inspiring Others: Motivating individuals toward higher levels of performance that are aligned with the organization’s vision and values

Driving Change: Driving organizational and cultural changes needed to achieve strategic objectives

Driving Execution: Translating strategic priorities into operational reality; aligning communication, accountabilities, resource capabili Driving Execution: ties, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results.

Building Organizational Talent: Establishing systems and processes to attract, develop, engage, and retain talented individuals; creating a work environment where people can realize their full potential, thus allowing the organization to meet current and future business challenges.

Customer Orientation: Ensuring that the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ and own organization’s needs; promoting and operationalizing customer service as a value.

Strategic Planning: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal; committing to a course of action to accomplish a long-range goal.