Description:
What We Are Looking for:
- 3-10 years of relevant work experience in B2B SaaS customer success, account management, or a strategic consulting organisation
- A deep understanding of the public sector landscape, including government processes, regulations, procurement procedures, and compliance requirements.
- Proven experience managing public sector accounts, demonstrating successful outcomes and client satisfaction.
- Familiarity with government procurement practices, RFP (Request for Proposal) processes, and contract negotiations.
- Knowledge of industry-specific regulations, policies, and compliance requirements that govern public sector entities.
- Prior knowledge of (or willingness to learn) marketing and advertising technology
- Comfort with preparing and delivering formal executive business reviews (EBR) to senior-level executives, with a focus on project-specific milestones and customer health
- Experience using customer success software, CRM software (ideally Salesforce), and Microsoft Applications
- Clear verbal and written communication skills
What Makes You Qualified:
- Bachelor’s degree from an accredited college or university, or relevant experience
- Business-level fluency in English and Arabic
- Expected to travel up to 25-30% of the time on average (can vary by region)
- Drive to continuously improve Client Services across the company by helping to create a company-wide culture focused on customer success and client delight across the organization (Marketing, Product, Sales, Finance, Executive)