Senior Success Manager

 

Description:

What We Are Looking for:

  • 3-10 years of relevant work experience in B2B SaaS customer success, account management, or a strategic consulting organisation
  • A deep understanding of the public sector landscape, including government processes, regulations, procurement procedures, and compliance requirements.
  • Proven experience managing public sector accounts, demonstrating successful outcomes and client satisfaction.
  • Familiarity with government procurement practices, RFP (Request for Proposal) processes, and contract negotiations.
  • Knowledge of industry-specific regulations, policies, and compliance requirements that govern public sector entities.
  • Prior knowledge of (or willingness to learn) marketing and advertising technology
  • Comfort with preparing and delivering formal executive business reviews (EBR) to senior-level executives, with a focus on project-specific milestones and customer health
  • Experience using customer success software, CRM software (ideally Salesforce), and Microsoft Applications
  • Clear verbal and written communication skills

What Makes You Qualified:

  • Bachelor’s degree from an accredited college or university, or relevant experience
  • Business-level fluency in English and Arabic
  • Expected to travel up to 25-30% of the time on average (can vary by region)
  • Drive to continuously improve Client Services across the company by helping to create a company-wide culture focused on customer success and client delight across the organization (Marketing, Product, Sales, Finance, Executive)

Organization Sprinklr
Industry Management Jobs
Occupational Category Senior Success Manager
Job Location Doha,Qatar
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Experienced Professional
Experience 3 Years
Posted at 2023-09-01 6:52 am
Expires on 2024-12-14