Senior Teller

 

Description:

The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner, and based on seniority to replace the Head Teller during his absence.

Essential Duties & Responsibilities by Dimensions::
 

  • Shareholder & Financial:
  • Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
  • Customer (Internal & External):
  • Ensure customer satisfaction all times by providing cash services in the most expeditious manner.
  • Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.
  • Internal (Processes, Products, Regulatory):
  • Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.
  • Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  • Identify suitable opportunities to cross-sell products or services offered to customers.
  • Authorize transactions within the range delegated to the incumbent.
  • Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing.
  • Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day.
  • Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge.
  • Learning & Knowledge:
  • Possess working knowledge of functions to be performed in the teller area and related risks together with a working knowledge of operations and controls.
  • Identify related areas for professional development of self and act accordingly.
  • Provide training to the team of tellers as and when needed and solve difficulties beyond their expertise.

Organization QNB Group ·
Industry Advertising / Media Jobs
Occupational Category Senior Teller
Job Location Doha,Qatar
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Experienced Professional
Experience 4 Years
Posted at 2024-08-13 6:21 pm
Expires on 2024-11-11