Description:
The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner, and based on seniority to replace the Head Teller during his absence.
Essential Duties & Responsibilities by Dimensions::
- Shareholder & Financial:
- Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
- Customer (Internal & External):
- Ensure customer satisfaction all times by providing cash services in the most expeditious manner.
- Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.
- Internal (Processes, Products, Regulatory):
- Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
- Identify suitable opportunities to cross-sell products or services offered to customers.
- Authorize transactions within the range delegated to the incumbent.
- Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing.
- Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day.
- Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge.
- Learning & Knowledge:
- Possess working knowledge of functions to be performed in the teller area and related risks together with a working knowledge of operations and controls.
- Identify related areas for professional development of self and act accordingly.
- Provide training to the team of tellers as and when needed and solve difficulties beyond their expertise.