Service Supervisor

 

Description:

  • Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.
  • Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
  • Manages the day to day operation of the team employees to ensure zero accidents, low call back rate, reduction in labor/spare parts consumption, zero cancellation.
  • Cascades the organizational plan into individual accountabilities by distributing tasks in a balanced manner amongst all team members.
  • Conducts safety audit at client sites to ensure all service/maintenance operations are conducted within the OTIS safe working procedures and WWJSSS requirement etc. to minimize any safety concerns.
  • Evaluate performance metrics (call back/unit/year, no of hours/unit/unit, material cost/unit/year etc.) of the team to devise corrective actions aimed at improving team’s performance.
  • Maintains close relationship with the employees as well as customers to maximize the customer satisfaction.
  • Acts as the second level support on technical issues.
  • Tracks the team’s utilization against plan to ensure productivity in operations.
  • Supports other junior colleagues with service/maintenance operations at the client sites, acting as a coach to help develop their skills further.
  • Conducts formal and informal trainings on technical tasks for team members to help develop their skills and enhance operational effectiveness.
  • Notifies Finance Department of the work stages at the client site to enable the company to collect its dues without delay according to contracts or proposal and payment conditions.
  • Prepares manufacturing orders, material requisitions, and material correctional documents (AMT).
  • Prepares and maintains records for dispatching of equipment and for transitional construction works.
  • Organizes and supervises the activities of team members in a manner that supports self-management and continuous improvement.
  • Provides coaching, formal and informal feedback to team members in order to support their continuous development.

Organization Otis Elevator Co. ·
Industry Supervisor / Foreman Jobs
Occupational Category Service Supervisor
Job Location Doha,Qatar
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-08-12 6:33 pm
Expires on 2024-11-10