Description:
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences. We #Rise together to create sustainable businesses that can bring about lasting change in our communities – to create an equal world, to be future ready, and to create value. We are 152,000+ professionals across 90 countries, helping 1297 global customers including Fortune 500 companies.
Job Description:
Technical Skills:
- Siebel Tools: Proficient in using Siebel Tools for configuration, customization, and development tasks.
- Siebel Open UI: Experience in developing and customizing Siebel Open UI applications.
- Siebel Business Services: Strong understanding of Siebel Business Services and their integration with other systems.
- Siebel Workflow: Expertise in designing, implementing, and troubleshooting Siebel Workflows.
- Siebel Scripting: Proficiency in Siebel Scripting language for customization and automation.
- Siebel Integration: Knowledge of integrating Siebel with other systems using various methods, such as EAI, Web Services, and APIs.
- Siebel Troubleshooting: In-depth knowledge of Siebel troubleshooting techniques.
- Log Analysis: Ability to analyze Siebel logs to identify and resolve issues.
- Incident Management: Experience in managing and resolving incidents efficiently.
- Problem Management: Ability to identify and resolve root causes of recurring issues.
- Change Management: Understanding of change management processes and procedures. SQL and PL/SQL: Solid understanding of SQL and PL/SQL for database queries and scripting.
Functional Skills:
- CRM Domain Knowledge: Strong understanding of CRM concepts and processes, CRM Public sector knowledge is preferred.
- Problem-Solving: Excellent problem-solving and troubleshooting skills.
- Communication: Effective communication skills, both written and verbal.
- Teamwork: Ability to work collaboratively with team members and stakeholders.
- Customer Service: Excellent customer service skills.
- Communication: Effective communication skills, both written and verbal, Arabic & English.
- Problem-Solving: Strong problem-solving and analytical skills.
- Time Management: Ability to manage multiple tasks and prioritize effectively.
Additional Considerations:
- Certification: Siebel certification can be an asset.
- Industry Experience: Experience in public sector can be an asset.