Solution Scientist

Description:

We unify technology-enabled solutions and scientific expertise to enable a continuous flow of knowledge across the global healthcare ecosystem. This interweaves diverse biomedical communities, allowing them to build upon each other’s success and accelerate medical breakthroughs that positively impact human health.

With our headquarters in Boston, MA, we are growing and expanding our team which located in 14 different countries!

The Solution Scientist Team at Velsera brings together diverse team members individuals who possess a unique balance of technical/scientific expertise and strong interpersonal skills. We are looking for individuals who demonstrate the ability to think strategically about research and business questions, understand the scientific problems that clients need to solve and develop strategies for maximizing the success of a solution. We are passionate about helping our clients achieve success.

The Solution Scientist will play an important role in advancing Velsera's mission to improve human health globally through multi-omics and insights, leveraging your scientific background to help enable research innovation across large organizations. As a Solution Scientist you will work closely with our clients at some of the world’s largest biotechnology and pharmaceutical companies to enable them to leverage Velsera products and services to speed up the development of novel therapeutics. In this role, you will meet with clients frequently and serve as their scientific partner. You will become an expert user of the Velsera products and scientifically engage our clients to gain the most value from our platform and consultative services. You will talk to clients to understand their needs, capture feedback about our product(s) and serve as an internal expert on client needs. Your frequent client interactions will make you a valuable resource for our product development and marketing teams to be able to better understand and support the objectives of our clients.

You love working in a team and can also accomplish tasks independently. You are people-oriented and an excellent communicator. You can understand user perspectives, and are enthusiastic to partner with our clients to enable them to achieve research and business goals. You bring strong relationship-building experience, scientific knowledge, as well as a high degree of empathy to ensure the client's satisfaction with Velsera products and services.

What will you do?
 

• Serve as brand ambassador of Velsera, responsible for providing a collaborative and problem-solving environment to our prospective and/or existing clients. In your actions and engagements, you will share and represent the company’s scientific mission and vision for success.
• Become a scientific partner within the client’s organization and develop a trusted working relationship, ensuring the prospective and/or existing client’s success in adopting and leveraging Velsera products and services.
• When assigned, maintain and track relationships with existing clients and become the internal authority on their technical bottlenecks, scientific needs, and future plans. Ultimately, with experience, you will be able to predict your client’s reaction and responsiveness to new features and present solutions that will resonate with their specific research and business needs.
• Identify strategies to support our prospective and/or existing clients via projects and initiatives, facilitating a comprehensive understanding of the client’s requirements to maximize success of all work.
• Expand prospective and/or customer product knowledge and enable ease of Velsera products by delivering demos and/or onboarding training with periodic customized educational sessions tailored to their specific scientific use-case.
• Differentiate between what the prospective and/or existing client wants vs. what they actually need in order to resolve the problem at hand. You will understand the broader canvas of their needs and bring this feedback to our product teams, advocating strongly for market-driven changes to our roadmap.
• Partner with sales team members to help win deals by developing and delivering value based technical/scientific demonstrations highlighting our powerful Velsera platform ecosystem, capabilities, and the Art of the Possible
• Attend and support Velsera booths at conferences and industry events.