Description:
LaunchDarkly is a rapidly growing software company with a strong mission and vision carried out by a talented and diverse team of employees. Our goal is to help teams build better software, faster. You'll join a small, but growing, team from companies like Atlassian, Intercom, and GitHub, and you'll have an immediate impact on our product and customers.
Responsibilities
- Couple technical knowledge with a consultative mindset to understand customer needs, gather requirements, and influence decisions.
- Deliver Professional Services engagements aimed at helping the companies we work with improve how they deliver software.
- Partner with Enterprise and Strategic accounts alongside Customer Success during the onboarding and implementation phase to accelerate their adoption.
- Advise our customers on software development best practices and how to leverage LaunchDarkly to ship software more frequently and with reduced risk.
- Create a foundation for a strong technical partnership between LaunchDarkly and customers.
- Solve technical hurdles that are impeding value realization.
- Become a subject matter expert on LaunchDarkly.
- Advocate for our customers by translating, aggregating, and representing customer feedback to the Product and Engineering teams.
Qualifications
- You have extensive experience with post-sales Solutions Architect or customer-facing DevOps roles.
- You previously have developer-level coding abilities in professional, educational, or personal settings.
- You have a hands-on technical background with a consultative approach.
- You learn and synthesize large amounts of information and are adept at acquiring the context you need to make prescriptive recommendations to our customers.
- You have the ability to manage multiple projects simultaneously, but the discipline and focus to know where you attention is most needed.
- You are a self‐starter and excited to take on hard problems.
- You are passionate about helping customers and have a strong sense of ownership.
- You can effectively communicate with experts from different backgrounds, and build strong stakeholder relationships.
- You are a deeply curious individual, who is not comfortable with just getting enough context to give an answer. You feel the need to understand how things work underneath.