Description:
The primary responsibility of the System Engineer:
- To handle daily Systems Support projects and tasks
- To take responsibility for delivering complex Systems implementations and following the MEEZA’s Systems and security standard architecture
- To ensure service availability and performance targets are achieved
- To act as a point of escalation for the Service Desk and NOC engineers (Event handling and incident resolution)
- Support Systems pre-release and release-delivery activities
- Create, document, and implement procedures related to solution builds, device configurations, and deployments
- Develop, test, and release solutions and deliverables with High- and low-level designs
- Self-start-up and team player
- Self-motivated to take ownership of projects without much supervision
- Steady and fast implementer with strong troubleshooting skills
- Ability to time-slice between multiple Systems and multiple customer requirements
- As a result, members of the ITS group must have excellent troubleshooting skills as well as a thorough knowledge of all MEEZA’s products, services, and Service Management processes
- Communicate effectively with clients on both a business, technical, and operation level
- Influence and execute the product strategy and roadmap for MEEZA’s core services
- Manage the product engineering line life cycle from conceptualization to tactical activities for products and services within his technical discipline
- Drive product engineering process across operational teams (primarily Operations, Strategic Suppliers, Solution Architecture, Service Portfolio Management, and Finance) through conceptualization, service development through to service end of life (EOL)
- Ensure the product/services are fully integrated into MEEZA’s management tools
- Provide a complete cost model for products and services to the Business
- Analyze potential partner/supplier relationships and technology for existing and developing services
- Maintain a complete, documented technical standard and baseline for his respective discipline
- Provide technical expertise and knowledge to the Service Portfolio and Sales team driving revenue opportunities
- Provide operational and technical support
- Provide monthly capacity, availability, and reliability reporting for all technical and operational facets of products and services related to discipline
- To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc)
- Provide quality assurance validation and verification of Change and Release Management processes
- To provide a technical lead presence in the implementation of Systems and hosted client solutions
- Continually improve the build, release, and installation process by integrating additional automation systems
- To maintain an accurate reflection of all client solutions through Configuration Management Data Base (CMDB), documentation, and online portals
- Provide clients with clear, concise updates in relation to their solution
- Ability to diagnose various Systems related issues
- Ability to research Systems technical issues and implement resolution strategies when required
- To work and be measured against strict Service Level Agreements
- Support Service Desk, NOC Engineers, and Architects
Qualifications, Skills & Experience
- University Degree in IT or a related field
- Experience architecting and building solutions leveraging cloud computing service providers
- MCSE/ MCITP: Enterprise Administrator with 7 years combined practical hands-on experience
- In-depth knowledge of administering Exchange Server 2016 and 2019 in a highly available environment including developing and implementing backup/recovery, security, virus protection, spam protection, and Active Directory
- MCITP: Enterprise Messaging Administrator on Exchange 2016, 2019 and Hybrid
- VCP or equivalent Experience with VMware virtualization technologies and Architecture
- Experience with DFS Management
- Experience and Knowledge of Scripts (PowerShell, VB, bat,)
- Experience and Knowledge of Windows Technologies, HA, DFS, Failover Cluster
- Experience with Microsoft endpoint Management (SCCM) and Intune Management
- Knowledge of SharePoint and Sher point Online Architecture
- Experience and Knowledge of Microsoft Defender management
- Basic Knowledge and experience in Networking and Firewalls
- Experience and Knowledge of Azure Cloud management
- Experience and Knowledge of Azure Technologies such as virtual machines, Storage, Cloud Services, web apps, Azure Active Directory, Virtual Networks, Azure SQL, Azure Automation, Key Vault, Azure DNS,
- Experience and Knowledge of Oracle Cloud management
- Experience and Knowledge of Office 365 management
- Experience and Knowledge of Cloud Applications like Security, Exchange Online Protection EOP, Azure Information Protection, MCAS,
- ITIL v3 foundation or Equivalent knowledge in service management
- Operational experience in managing/maintaining complex environments within a managed service environment
- Excellent English is written and verbal communication skills with a specific focus on technical and operational documentation